Refund Policy

Returns Policy

We do hope that you will be pleased with your purchase. However, if upon delivery of the Products you find that they are not those ordered by you (for example, variety), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on 07710 394252. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further Products. We will have no liability to you for any indirect or consequential loss. Please state clearly your dispatch details in all communications to us.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Since ‘taste’ is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.

We have made every effort to display as accurately as possible the colours of the Products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual Product. However, the colour of the actual Product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.

 
 

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The Conscientious Cook Limited. Registered Address. The Conscientious Cook Kitchen, 26 Elmwood Road, London, SE24 9NU. Reg No:.08942647. Registered in England.